Privacy Policy

1. Who We Are

Electric All Pro LLC (“we,” “us,” or “our”) operates the website at electricallpro.com and provides licensed residential and commercial electrical services in Raleigh, NC and the surrounding Wake County area. NC Electrical Contractor License L.32531.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit a contact form, request an estimate, or engage our services.

Questions? Contact us at info@electricallpro.com or (919) 670-4005.

For service terms and payment policies, see our Client Service Agreement. For website usage rules, see our Terms of Use.

2. Information We Collect

Information You Provide Directly

When you contact us, request an estimate, submit a form, or book a service, we may collect:

• Name
• Phone number
• Email address
• Service address or property location
• Description of electrical work needed
• Preferred appointment date and time
• Payment information (processed securely through our payment providers)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or search query
• Operating system

This information is collected through cookies and analytics tools (see Section 5).

Information from Third Parties

We may receive information from public databases, Google Business Profile, review platforms (Google, Yelp, Thumbtack, Home Depot Pro Referral), and advertising partners to improve our marketing and service delivery.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests, contact form submissions, and service inquiries
• Schedule and confirm appointments
• Send invoices, receipts, and project-related communications
• Send service reminders or follow-up communications
• Improve our website and service offerings
• Analyze website traffic and usage patterns
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorized activity

We do not sell your personal information to third parties.

4. How We Share Your Information

We may share your information with:

• Service providers: Companies that help us operate our business, including our website host (CloudPanel), email provider, QuickBooks (for invoicing and payments), and scheduling tools. These providers are contractually obligated to protect your information.
• Analytics providers: Google Analytics to understand website usage. You can opt out at tools.google.com/dlpage/gaoptout.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of business assets.

We do not sell, rent, or trade your personal information to advertisers or data brokers.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze site performance.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website or request services.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations (such as tax records), and resolve disputes. Contact form submissions and estimate requests are typically retained for 3 years. You may request deletion of your information at any time by contacting us at info@electricallpro.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including HTTPS encryption, secure hosting, and access controls. However, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data transmitted to or from our website.

8. Children’s Privacy

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@electricallpro.com.

9. Your Privacy Rights

As a resident of North Carolina or any U.S. state, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal requirements
• Opt out of marketing communications at any time by contacting us or clicking “unsubscribe” in any email

To exercise any of these rights, contact us at info@electricallpro.com or (919) 670-4005. We will respond within 30 days.

10. Do Not Track

Our website does not currently respond to browser Do Not Track (DNT) signals, as no uniform standard for DNT has been finalized. If a standard is adopted that we are required to follow, we will update this policy accordingly.

11. Third-Party Services

Our website may contain links to third-party websites including Google Maps, review platforms, and social media. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use include: Google Analytics, Google Maps, QuickBooks Payments, FormSubmit (booking and form delivery), and social media platforms (Facebook, Instagram, LinkedIn, YouTube, Yelp). Booking details and optional attachments are transmitted through our form delivery provider so they can reach Electric All Pro.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.

13. Contact Us

Electric All Pro LLC
5404 Cumberland Plain Dr, Raleigh, NC 27616
Phone: (919) 670-4005
Email: info@electricallpro.com
Website: electricallpro.com