Troubleshooting Report
Findings, safety observations, diagnosis, and recommended repair steps.
Last updated: March 20, 2025
24/7 Emergency Electrician
Emergency Electrical Service in Raleigh, NC
Rapid response for power loss, burning smells, sparking outlets, tripping breakers and unsafe wiring at your home or business — day or night.
After-Hours Emergency Dispatch $149 – $199 $149 for a home · $199 for a business, waived when the repair is approved. 5.0 out of 5(180+ Google reviews) 180+ Google reviews Licensed & Insured NC License L.32531
Safe. Reliable. Built to Code.Licensed electricians, day or night.
Need us to call you back?
Tell us what’s happening. We’ll call you back as soon as possible. For sparks, smoke or a burning smell, call now.
- Breaker Replacement $360–$450 Replace a failed or tripping breaker and make it safe.
- Short Circuit Repair $360–$500 Find the short circuit and repair the damaged wiring.
- Outlet & Switch Repair $360 Replace burnt or damaged outlets and switches.
- Power Restoration $360–$600 Get power back to the circuits your home needs.
24/7 Emergency Electrical Service Overview
We respond to urgent electrical issues including sudden power loss, tripped breakers, sparking outlets, burning smells, and unsafe panel conditions. Our team provides rapid diagnosis, circuit isolation, and safe emergency repair for Raleigh-area homeowners.
- Fast response
- Licensed electrician
- Safe troubleshooting
When To Call Emergency Electrical Service
Electrical problems can escalate quickly and put your home and family at risk. Call right away if you notice any of the warning signs listed here.
- Burning smell from an outlet, switch, or panel
- Complete power loss while nearby homes still have power
- Sparking or arcing at outlets or inside the panel
- Damaged or exposed wiring after a storm or renovation
- Breaker keeps tripping and will not stay reset
- Water reached the panel, outlets, or exposed wiring
Pricing & Dispatch
Emergency Electrical Service Pricing
Every situation is different. We'll diagnose the issue and provide clear, upfront pricing before any repairs begin—so you're always in control.
Emergency Dispatch Fee:
$149 for a home$199 for a business
Fee is waived when repair is approved.
Most emergency repairs start around $360+, depending on the issue.
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Burning Smell or Hot Wiring
$360–$600Find the overheating wire or device and repair it.
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Storm or Water Damage Check
$360Safety inspection after a storm, flood or leak.
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Surge Protection After a Surge
$450–$1,000Whole-house surge protector, installed and tested.
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Generator Hookup for Outages
$800–$1,500Portable generator inlet and interlock, labor.
No surprises. After diagnosis, we explain the issue and provide pricing before any repair begins. If no repair is approved, the dispatch fee covers emergency dispatch, diagnosis, and a safety assessment.
Service Process
How Emergency Electrical Service Works
You call. We dispatch a licensed electrician. We diagnose the hazard and complete safe, reliable repairs.
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1
Call & Dispatch
You describe the issue. We confirm your address and dispatch a licensed electrician as quickly as possible.
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2
Diagnosis & Safety
We inspect the affected area, isolate the hazard, and identify the source before any repair begins.
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3
Repair & Verification
We complete the repair safely, test the system, and explain the next steps before leaving.
Service Details
What's Included in Emergency Service
Every emergency call includes professional dispatch, thorough diagnosis, safe repairs, and clear pricing—so you're never left in the dark.
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Emergency Dispatch and Arrival
A licensed electrician is dispatched quickly to your property.
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Hazard Diagnosis and Isolation
We identify the source of the issue and make the area safe.
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Emergency Repair to Code
Repairs completed safely using proper materials and NEC-conscious workmanship.
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Upfront Quote Before Work
We explain pricing clearly before any repair work begins.
Documentation You Receive
Documentation You Receive
After diagnosis and repair, we provide clear written documentation you can keep for your records or submit with insurance claims.
Helpful for insurance claims
Repair Claim Report
Detailed repair summary that can support insurance or damage claims.
Need written documentation? Ask for a troubleshooting report and repair claim summary after service.
See how the report helps with Duke Energy and insurance claimsWhy Homeowners Call Electric All Pro
Fast response, safety-first service, and after-hours help when you need it most.
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Fast Response
Fast arrival when power loss or electrical danger can't wait.
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Hazard Containment
Safe isolation of hazards before they get worse.
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After-Hours Help
Availability for urgent issues outside normal business hours.
Electrical Standards
Licensed, Insured, Code-Compliant
Every emergency repair performed by Electric All Pro meets or exceeds current National Electrical Code requirements.
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Fully Insured
$1M / $2M General Liability Insurance
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Code-Compliant Work
All repairs meet NEC standards
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Whole Home Protection
Surge protection & safety recommendations
Customer Reviews
What People Say About
Our Electrical Services
Homeowners across Raleigh and the Triangle trust our electrical services for reliable results and honest work.
Featured review
“Hugo was great ! He came early and helped us diagnose the problem in a very efficient way. We’re hoping to put a light switch in our garage and will definitely use him again!”
Kathryn Whitacre
“Hugo was great! He was very prompt with contacting me after I sent an inquiry and was able to book an appointment the same week. He was thorough in his explanation of what each project I wanted would truly entail to ensure I understood. The work is great quality and was completed quickly. Will definitely use their services again.”
Lauren Lambdin
“I wish I could rate Hugo a 10 star Hugo was great and was on time for my appointment he even showed up early he was very nice helpful and got the job done in a timely manner. I would highly recommend this service and use them again in the future. Hugo thank you so very much”
Precious Smith
Latest Projects
Recent Emergency Electrical Projects
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Service Replacement After Vandalism
Mordecai, Raleigh, NC
Power Restored
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Hot Tub Tripping Breaker Repair
Hayes Barton, Raleigh, NC
Breaker Repair
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Water-Damaged Recessed Light Replaced
Mordecai, Raleigh, NC
Water Damage Repair
Utility Surges & Insurance
Duke Energy Claims, Homeowners Insurance & Your Electrical Report
When a power surge or storm damages your home's electrical system, the repair is only part of the process. You may also need documentation for a utility claim, an insurance claim, or both. Electric All Pro handles all three.
Electric All Pro's Damage Report
After every emergency call involving surge or storm damage, Electric All Pro provides a written electrical damage report. It can be submitted directly to Duke Energy's Sedgwick portal or to your homeowners insurance carrier.
Duke Energy Damage Claims (Sedgwick)
Duke Energy uses Sedgwick, a third-party claims administrator, to process damage claims caused by utility-side events such as power surges, transformer failures, and grid switching errors.
To file a claim, you need documentation showing the event caused the damage. Electric All Pro provides a detailed electrical damage report with timestamps, affected circuits, and photos for the claim.
Duke Energy Claims Portal
Homeowners Insurance Coverage
Most homeowners insurance policies cover sudden electrical damage caused by lightning, power surges, and storm events under the dwelling coverage section.
Your insurer may ask for a licensed electrician’s inspection report documenting the cause, the scope of damage, and repair costs. Electric All Pro’s electrical damage report covers each of those points, so you can send it to your insurer with your claim.
Documentation
What's Included in Your Electrical Damage Report
Every emergency service call that involves surge, storm, or fire damage includes a written damage report at no extra charge. This report supports utility claims, insurance filings, and future repair planning.
1
Date, Time & Cause of Event
Exact timestamp of the electrical event and the identified cause (lightning strike, utility surge, transformer failure, etc.).
2
Affected Circuits & Panels
Every circuit and panel component that was damaged, including breaker positions, wire gauges, and connection points.
3
Photos of Damaged Components
Timestamped photos of damaged outlets, wiring, panels, and burn marks that serve as visual evidence for claims adjusters.
4
Repair Scope & Materials List
Detailed description of all repairs performed including materials used, wire types, breaker replacements, and labor hours.
5
Line-Item Cost Estimate
Itemized repair costs broken down by labor, materials, and permits, the way insurers and utilities ask for them.
6
Licensed Electrician Signature & License Number
Signed by an NC-licensed electrician (License L.32531) with contact information, verifying the report meets professional standards.
Need a damage report for an existing claim?
Electric All Pro can perform a post-event inspection and provide documentation even if another contractor performed the original repair.
Insurance Claims
How to File an Electrical Damage Insurance Claim
Filing an insurance claim for electrical damage follows a predictable process. Here are the five steps homeowners in Raleigh should follow after a surge, storm, or electrical fire.
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1
Secure the Property
Turn off the main breaker if it's safe. Don't touch damaged wiring, outlets, or panel parts. If there is smoke or fire, call 911 first, then call Electric All Pro at (919) 670-4005.
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2
Document the Damage
Photograph and video all visible damage before any cleanup or repair. Note the date and time of the event and which rooms or circuits are affected. Save utility outage alerts as evidence.
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3
Call Electric All Pro for Emergency Repair & Report
We dispatch a licensed electrician, make the emergency repair, and give you a damage report (cause, affected systems, repair scope, itemized costs) ready for your insurer or Duke Energy's Sedgwick portal.
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4
File Your Claim
Open a claim with your homeowners insurance. For Duke Energy surge events, also file through Duke's Sedgwick portal. Send our report, photos, and outage records. Your insurer then assigns an adjuster to the claim.
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5
Adjuster Inspection & Settlement
The adjuster reviews the damage report and may inspect on site. We can be there to answer technical questions about the repair and its cause. Once approved, the insurer pays, minus your deductible.
Local Coverage
Service Area Coverage
We provide 24/7 emergency electrical service throughout Raleigh, NC and the surrounding Triangle area. Call (919) 670-4005 anytime, day or night.
- Raleigh, NC
- Cary, NC
- Durham, NC
- Wake Forest, NC
- Apex, NC
- Morrisville, NC
- Knightdale, NC
- Garner, NC
- Clayton, NC
- Holly Springs, NC
- Fuquay-Varina, NC
- Wendell, NC
- Zebulon, NC
- Rolesville, NC
- Youngsville, NC
- And Surrounding Areas
Need Emergency Electrical Service Now?
Our team is ready 24/7 to help keep your home or business safe.
- 24/7 Dispatch
- Nights & Weekends
- After-Hours Specialists
Frequently Asked Questions
Emergency Electrical Questions
Common questions from Raleigh homeowners about emergency response, pricing, and what to expect when you call.
Still have questions?
Speak directly with a licensed electrician in Raleigh — no call centers.
Real People. Real Answers.
We're here when you need us.
What is your emergency response time in Raleigh?
Electric All Pro takes emergency calls in the Raleigh metro area, including Cary, Apex, Wake Forest, Morrisville, and surrounding Triangle cities, and dispatches a licensed electrician as soon as possible. We are available 24/7/365 including nights, weekends, and holidays. Our dispatch fee ($149 for a home, $199 for a business) is waived when repairs are approved.
What counts as an electrical emergency?
Electrical emergencies include sparking outlets or panels, burning smells from electrical systems, complete power outage not caused by your utility, exposed or hanging wiring, water contact with electrical components, tripped main breaker that won't reset, and any situation posing an immediate safety risk.
Does Duke Energy cover power surge damage to my home?
Duke Energy uses a third-party administrator called Sedgwick to process damage claims, and Duke decides what, if anything, it pays. Most homeowners file with their own homeowners insurance first for faster reimbursement, then pursue Duke separately if the surge was utility-caused. A licensed electrician’s written report supports both claims. Electric All Pro provides a written electrical damage report after the emergency visit.
Will my homeowners insurance cover emergency electrical repairs?
Homeowners insurance typically covers sudden, accidental electrical damage caused by covered perils — including lightning strikes, utility power surges, and electrical fires. It does not cover damage from neglect, age, or poor maintenance. Insurers often ask for a licensed electrician’s report documenting the cause of damage to process the claim. Electric All Pro provides this report as part of our emergency service.
Do you charge extra for after-hours and weekend calls?
Yes — after-hours, weekend, and holiday calls carry an emergency dispatch fee: $149 for a home, $199 for a business. This fee is waived in full when you approve repairs. If you decline repairs after our diagnostic, the fee covers emergency dispatch, the after-hours assessment, and your written safety report.
What should I do while waiting for the emergency electrician to arrive?
Do not touch exposed wiring or a sparking panel. If you smell burning, turn off your main breaker if it is safe to reach and call 911 if there is visible fire or smoke. Do not reset a breaker that has tripped due to burning smell or sparks. Leave all damaged appliances unplugged and do not discard damaged electronics — your insurance adjuster may need to inspect them. Keep the area clear and wait outside if necessary.